What is Route?
Route Shipping Insurance is a 3rd party shipping insurance company that covers replacement of lost or stolen orders. You can purchase Route during the checkout process of your order for a small fee.
How does it work?
If you purchase Route during the checkout portion of your order, your order will then be covered by their shipping insurance. You will receive a confirmation email from Route after you've placed your order on our site with instructions on how to file a claim if necessary. If your package is lost or stolen in transit follow the directions in that email to submit a one-click claim and have your order replaced.
Need to file a claim and can't find your confirmation email?
You can head over to Route's website to file a claim:
please email our Customer Experience team at firstname.lastname@example.org with any further questions, thank you!